First Patients, First Impressions: Life Begins in the Patient Care Pavilion

When the doors of the new Patient Care Pavilion at Good Samaritan University Hospital officially opened, they welcomed more than advanced technology and thoughtfully designed spaces, they welcomed people. The first patients to receive care in the Patient Care Pavilion marked a meaningful milestone for the hospital, bringing the building’s purpose to life from its very first day.

From emergency care to surgery to inpatient recovery, these early experiences reflect what the Patient Care Pavilion was built to deliver: compassionate, high-quality care in an environment designed around patients, families, and caregivers.

A Calm Arrival in the Emergency Department

The Pavilion’s Emergency Department is often the front door and first impression of the new facility. With patients arriving with a variety of injuries and illnesses, one may expect a stressful or crowded experience. Instead, the new Pavilion offers a calmer, more efficient environment designed to reduce anxiety from the moment of arrival.

Private treatment rooms and a streamlined intake process allow the care team to assess and treat patients quickly. Many patients have commented on how quiet and spacious the area felt, and how clearly the team communicated the many steps of their care.

This patient-centered design helps ensure people receive timely compassionate care when they need it most.

Dr. Justin Lundbye, president of Good Samaritan University Hospital, said the Emergency Department reflects the hospital’s commitment to compassionate care during life’s most stressful moments. 

“The Patient Care Pavilion Emergency Department was designed with both urgency and empathy in mind,” he said. “From the layout to the workflows, every detail supports our teams in delivering timely, respectful, and patient-centered care.”

A Seamless Surgical Experience

For Ian, the Patient Care Pavilion represented the next chapter in his surgical journey. Scheduled for a planned procedure, he was among the first surgical patients to benefit from the Pavilion’s state-of-the-art operating rooms and perioperative spaces.

From pre-operative preparation to recovery, Ian experienced a seamless transition through each phase of care. His family appreciated the modern waiting areas and regular updates from the care team, while Ian noted how comfortable and reassuring the environment felt.

“The entire team in the OR and pre-/post-recovery areas were super friendly and helpful,” said Ian. “I was very comfortable, had all of my questions answered and had a great overall experience. I would give the care a 10/10!”

“Our surgical teams now have an environment that truly matches their expertise,” said Good Samaritan University Hospital Chief Medical Officer Dr. Syed Raza. “The advanced technology, improved visibility, and collaborative spaces allow us to focus even more on safety, precision, and the patient experience.”

Advanced surgical technology combined with coordinated team-based care allowed Ian to focus on healing, supported by a Pavilion designed to enhance both safety and comfort.

Healing and Hope on 4 Pavilion Medical-Surgical Unit

After surgery, Samantha became one of the first patients to recover on the 4 Pavilion (4P) Medical-Surgical Unit. Her room offered natural light, quiet surroundings, advanced technology, and space for family members to remain close, all designed to promote healing.

“I have been a frequent Good Sam patient on 3 South (the former 4 Pavilion Unit) for the last 11 years,” said Samantha. “The staff there are like family. I was told about the new building but couldn’t believe how smooth the transition was. I thought it would be hectic and chaotic. It wasn’t at all! The new building is beautiful. Easy access to everything. The private rooms are so sleek, clean, and modern. So luxurious. For the first time I don’t feel like I am in a hospital. It feels like a hotel! My visitors were so impressed as well. We didn’t expect it to be so nice.”

Nurses on 4P emphasized how the unit’s layout supports closer observation, easier communication, and more time at the bedside. Samantha felt that difference immediately. Her stay reflected the Pavilion’s commitment to holistic healing, where clinical excellence and human connection go hand in hand.

“The design of 4 Pavilion allows us to spend more meaningful time with our patients,” said Good Samaritan University Hospital Chief Nursing Officer Dr. Karen Fasano. “It supports teamwork, reduces unnecessary noise, and helps create a healing environment where patients and families feel truly supported. In addition, the OneView system provides a high level of entertainment for the patient and loved ones to enjoy together during the stay!”

A Building Brought to Life by Care

The first patients of the Patient Care Pavilion transformed a new building into a place of healing, compassion, and hope. Their experiences underscore what makes Good Samaritan University Hospital special: the people who provide care within its walls.

As more patients and families walk through the Pavilion doors, these first stories serve as a powerful reminder that while the building is new, the hospital’s goal remains the same—to provide exceptional care, always guided by dignity, respect, and a commitment to the community.