Visitor Policy

Visiting hours: 8:00 a.m.-10:00 p.m.

Emergency Department: Two (2) visitors per patient/per visit. A doula may accompany a maternal patient in the emergency department except during emergency treatment or procedures or when the presence of a doula could compromise the safety of the patient or health care team as determined by any member of the health care team.

  • All visitors must be 12 years of age or older.
  • Hospital Visitors: Main Lobby entrance only. Two (2) visitors per patient/per visit.
  • Daily visitation is from 8:00 am - 10:00 pm. This includes Mother/Baby, 1N, 2N, 4N, 4NS, 2K, 3P and ICU.
  • Labor & Delivery: Two (2) healthy persons, one of which may be a doula, are permitted on the Labor and Delivery Unit to provide support and additional comfort to the maternal patient. The role of a doula is valued and access is always permitted except during emergencies or when such access could compromise the safety of the patient or health care team.
  • 3K Unit: One (1) visitor per patient/per day. Monday through Friday, 2:00 pm - 3:00 pm and 7:30 pm - 8:30 pm. Saturday and Sunday, 1:00 pm - 3:00 pm and 7:30 - 8:30 pm.
  • 3N Unit: Two (2) visitors per patient/per visit. Monday through Friday, 4:00 pm - 10:00 pm. Saturday and Sunday 12:00 pm - 8:00 pm.
  • NICU: 9:00 - 10:00 am, 12:00 pm - 7:00 pm, and 9:00 pm - 7:00 am. Parents and/or Grandparents only. The mother must accompany grandparents. Two visitors at the bedside.
  • PACU/Recovery Room: Visitors are escorted to the area at 12:00 pm, 2:00 pm, 4:00 pm, and/or 6:00 pm for 10 minutes. The parent/guardian may remain with the pediatric patient.

Main Phone Numbers

General Information: 516-705-2525

Admitting: 516-705-2982

Administration: 516-705-1401

Patient Accounts: 888-681-1753

Patient Information: 516-705-1411

Patient Relations: 516-705-1319

Security: 516-705-1030

 

Ambulatory Surgery Unit: 516-705-1322

Medical Records: 516-705-1310

Care Management: 516-705-1612

Laboratory: 516-705-2206

Radiology: 516-705-1301

Pastoral Care: 516-705-1414

Volunteer Services: 516-705-1391

Healthy Dining at Root & Sprig

Root & Sprig is a fast-casual restaurant located in Mercy Hospital.