Welcome to Mercy Hospital

At Mercy Hospital (Rockville Centre, NY), part of the Catholic Health system, we put the health care needs and safety of our patients first. Our dedicated staff is committed to making your visit to our hospital easy and comfortable. They will also help answer any questions that your family members or caregivers may have during your visit or hospital stay.

Our emergency department is open 24 hours a day, seven days a week. We treat adult and pediatric emergencies.

Patient Guide

Our helpful guide answers questions you may have about:
  • Your admission to the hospital
  • Your hospital stay
  • Preparing for discharge
  • Visitor information 
  • Your rights and policies
  • Hospital policies and practices 
mercy patient guide screenshot

Commitment to Care

At the heart of Mercy Hospital is a commitment to provide outstanding quality care and services to all our patients. Integral to assuring excellent quality care is our emphasis on patient safety and patient satisfaction.

Your support in making health care safety a top priority is appreciated.

Please share your suggestions or concerns with your Nurse Manager, Physician or with the Patient Relations Representative. If you feel that your concerns are not addressed, you may contact The Joint Commission.

Helpful Numbers

Mercy Hospital: 516-626-3729

Patient Relations: 516-705-1319

The Joint Commission: 1-800-994-6610

Non-Discrimination Policy & Language Services

Catholic Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Catholic Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. 

Catholic Health provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact the AVP, Enterprise Risk Management. In the absence of the Language Coordinator, you may also contact the Nursing Supervisor for assistance. If you believe that Catholic Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

AVP, Enterprise Risk Management Catholic Health
992 North Village Avenue
Rockville Centre, NY 11570

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Director of the Patient Experience Department is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
800-368-1019, 800-537-7697 (TDD)

Learn more about filing a complaint form