Visitor Policy

For patients

  • Limited to two visitors at the bedside between 8:00 a.m.–10:00 p.m.
  • A doula may accompany a maternal patient in the emergency department except during emergency treatment or procedures or when the presence of a doula could compromise the safety of the patient or health care team as determined by any member of the health care team.

For visitors

  • 12–17 years old must be accompanied by an adult to be permitted to visit.
  • Children under 12 are not permitted, with the exception of maternity.
  • Must supply contact information.
  • Will receive a pass (sticker) that must remain visible during visit.
  • Will be advised to perform meticulous hand hygiene.
  • Must remain in the patient’s room throughout the visit unless otherwise instructed by staff.
  • Upon exiting the building, must return visitor pass to the  Security Officer. 

Maternity Unit

  • Visiting hours: 12:00 p.m.-8:00 p.m.
  • For maternity visitors, children under the age of 18 are not permitted, unless a sibling of a newborn.
  • Two (2) healthy persons, one of which may be a doula, are permitted on the Labor and Delivery Unit to provide support and additional comfort to the maternal patient. The role of a doula is valued and access is always permitted except during emergencies or when such access could compromise the safety of the patient or health care team.

Main Phone Numbers

Main Number: 631-474-6000

Patient Relations and Satisfaction: 631-474-6435

Patient Accounts Customer Service (Hospital Bills): 888-681-1752

Admitting: 631-474-6285

Ambulatory Surgery Unit: 631-474-6441

St. Charles Hospital Foundation: 631-474-6465

Volunteer: 631-474-6365

Pastoral Care: 631-474-6411