Visitor Policy

For patients

  • Limited to two visitors at the bedside between 8:00 a.m.–10:00 p.m.

For visitors

  • 12–17 years old must be accompanied by an adult to be permitted to visit.
  • Children under 12 are not permitted, with the exception of maternity.
  • Must supply contact information.
  • Will receive a pass (sticker) that must remain visible during visit. 
  • Will be advised to perform meticulous hand hygiene.
  • Must remain in the patient’s room throughout the visit unless otherwise instructed by staff. 
  • Upon exiting the building, must return visitor pass to the  Security Officer. 

Maternity Unit

  • Visiting hours: 12:00 p.m.-8:00 p.m. 
  • For maternity visitors, children under the age of 18 are not permitted, unless a sibling of a newborn.

Main Phone Numbers

Main Number: 631-474-6000

Patient Relations and Satisfaction: 631-474-6435

Patient Accounts Customer Service (Hospital Bills): 888-681-1752

Admitting: 631-474-6285

Ambulatory Surgery Unit: 631-474-6441

St. Charles Hospital Foundation: 631-474-6465

Volunteer: 631-474-6365

Pastoral Care: 631-474-6411